Asked Questions

Ordering Products

It’s easy to order from us. Just follow the directions on our handy How To information page.

Payments & Fees

Interac E-Transfer

Using a Canadian bank or credit union allows you to send an Interac E-transfer in minutes.

Your online invoice will contain instructions on what info to include in your transfer. Once your payment has been collected your order will be processed. Orders generally ship the next business day.


We also accept BitCoin. This option is instant. You do not have to wait for us to process your payment as compared to E-Transfer.

In either case just follow the directions on our handy How To information page.

Shipping , Handling, and Canada Post

If you don’t get your package after two days past the expected delivery date, contact us. We can do a trace with Canada Post. If it is stuck in transit status, it has to be over 30 days before it can be deemed loss.

If there’s a trace done, Canada Post will do an investigation which may take 5 business days to finish. If they are able to find the package, they ship it to you and you’ll receive it a few days later. We don’t offer refunds if the package arrives late due to postal issues. Order at your own risk, we are not responsible for any lost or stolen packages if your order is marked as delivered when tracking. Please make sure you provide us with the correct shipping address. We do not return packages that have an incorrect shipping address. Please let us know if you receive your package at a community mailbox (we will send it with a signature required to prevent theft). We only ship out packages with “signature required” when requested.